Chief Customer Officer
Mike Truett serves as OperationsInc’s Chief Customer Officer (CCO), bringing 20 years of diverse Customer Experience and Design Thinking expertise to the organization’s C-suite. His expansive career has included time in a wide range of industries (including HR Tech, Media, Streaming Services, Education Tech, Saas, PaaS, and Health & Wellness) focusing on Business Development/Launch Strategy, Customer Experience, Customer Success, Customer Engagement, Customer Retention, Customer Service, Lifecycle Management, and AI Transformation.
Mike spent much of his early career at New Jersey-based communications giant Vonage, ultimately serving as Senior Director, Sales & Business Development – Global Markets. At Vonage, Mike led core business and daily operations of a Global Customer Care support staff of over 1,400 employees, improving customer satisfaction and retention levels and increasing overall company and per user revenues.
After 11 years with Vonage, Mike went on to join enterprise recruitment platform iCMIS as the group’s Director, Customer Success. There, Mike spearheaded customer experience, quality assurance, and account management strategies to improve global effectiveness and efficiencies. He also worked to develop the vision and strategy for business transformation, improving processes, technology, and infrastructure across regional and functional executive teams.
Mike then moved on to serve as the Managing Director, Global Customer Experience and Revenue Operations at The New York Times and then as Director, Global Customer Service Operations for streaming provider Spotify. In these roles, Mike’s focus was tied to customer success and driving improvements to customer retention and satisfaction metrics.
In 2018, Mike joined the education technology platform Newsela, serving as Head of Operations – Customer Success, Service and Experience and overseeing the strategic director of all critical post-sale customer experiences. This included customer implementations, increasing product adoption, overseeing engagement communications, and increasing service satisfaction. Just prior to joining the OperationsInc Team, Mike also served as Head of Customer Operations for Dow Jones.
Mike earned a B.A. from The University of Phoenix and a mini-MBA from Rutgers University. He has been an adjunct professor of Customer Experience and Design Thinking methodologies at Rutgers University, the University of California Riverside / Irvine, Pace University, the University of Houston, and Missouri State University.
Mike is an avid adventurer and enjoys traveling and experiencing new cultures, surfing, running ultra-marathons, and spending time with his family.