Mediating Workplace Conflict
Reader Question: I would like to get more information on mediation strategies for handling difficult issues among employees. Can you suggest any techniques that might be helpful?
– HR Assistant, Medical Product Company
One technique that you can frequently use is the establishment of “Ground Rules”. The parties involved create, agree, and commit to the rules — a method that is helpful for those employees that are experiencing conflict with fellow co-workers. When it comes to conflict management / mediation you need to assess the situation first to see what the most appropriate intervention would be. This all being said Mediation is not an easy area to master. The best way to learn mediation techniques is read up on it, find a local course provider, and practice, practice, practice!