Customer Service Training
An exceptional customer experience can motivate clients to buy more, deliver referrals, and maintain a customer relationship. This workshop will create awareness and understanding of the critical importance of consistently providing exceptional service as well as the strategies to better meet client demands.
WHAT THIS COURSE COVERS:
This interactive workshop-style course will cover:
- The various elements that contribute to an exceptional service experience.
- Approaches to meet and exceed customer expectations.
- Benefits of exceptional service as it relates to the business and customer.
- Methods to develop and maintain a positive, customer-focused attitude.
- Techniques to develop good will through exceptional support of both internal and external customers.
- Approaches for dealing with difficult customers and situations, and systems for escalating issues as appropriate.
Course curriculum is customizable based on the unique challenges faced by your organization. This session can be delivered in a group setting or one-on-one environment.
For more information about our Customer Service Training program, contact us at training@OperationsInc.com or (800) 307-5513.