Client Background

Industry:
Financial Services
Location:
Greenwich, CT
Joined OperationsInc:
2019
Employees:
150

Payroll Continuity Support

OperationsInc Creates a Client Payroll Contingency Plan, Steps In 7 Months Later to Provide Seamless Emergency Payroll Support

OVERVIEW
  • Financial services firm with 150 employees had an in-house payroll team consisting of just one individual, without any backups in place.
  • The client recognized the need for a contingency plan should some un-forecasted event cause their Payroll Manager to become unable to process the group’s complex bi-weekly payroll.
  • The client chose OperationsInc as a partner to turn to should the unexpected arise because of our depth of payroll knowledge, fluency using their payroll technology platform, and the team’s multiple layers of redundancy and backup
    available.
SOLUTIONS
  • OperationsInc conducted a full and comprehensive client onboarding with the goal of documenting information needed to provide fast, accurate, and complete payroll support.
  • The client provided our team with access to their payroll platform, including access point information, document encryption password formulation, and current Masterfile access with year-to-date totals.
  • We reviewed the client’s payroll technology setup, including current configurations, ancillary product integrations, processes, etc.
  • Our team worked closely with the client’s Payroll Manager to collect and document any and all critical data needed to seamlessly execute the firm’s payroll should the need arise.
  • Once the payroll onboarding was complete, we checked in on a quarterly basis to confirm all data on record was still accurate and complete. Other than these maintenance check-ins, no other support was performed for a period of seven months.
OUTCOMES
  • Seven months following the completion of the client’s payroll on-boarding, the client’s Payroll Manager was unexpectedly unable to report to work for an undetermined period of time.
  • Our team was able to immediately step in, access the client’s payroll platform, and process the client’s payroll correctly and on-time.
  • OperationsInc continued to administer the client’s payroll for a five-week period.
  • Once the Payroll Manager was able to return to work, our team stayed on board for two days to get them up to speed and help ease their transition back.
  • OperationsInc continues to serve as the client’s payroll contingency partner and backup resource.

To learn more about OperationsInc’s Payroll Continuity Services, contact us at info@OperationsInc.com or 800-307-5513.